AJ MAKER

Remote Operations & Logistics Specialist | Creative Developer & Narrative Architect

Email: aj@myajmaker.com | Portfolio: www.myajmaker.com

Location: Texas, USA (Remote / Open to Relocation)

Executive Profile

Dynamic Operations Leader and Creative Developer bringing over 20 years of experience managing high-volume account portfolios, directing complex resolution workflows, and leading high-performing teams. Proven track record of leveraging data-driven trend analysis and deep investigative research to consistently hit and exceed strict operational KPIs under zero-fail regulatory compliance standards.

Complemented by hands-on expertise as an independent showrunner and narrative strategist—specializing in world-building, complete character bibles, full-script development, and retention-focused content design engineered for modern platform algorithms.

Core Competencies

• Operational Leadership & Execution: Large-Scale Team Management (16–32 Agents), Process Optimization, Escalation Resolution, Cross-Functional Alignment, High-Volume Performance Coaching.

• Deep Sourcing & Trend Intelligence: Advanced Investigative Research, Skip Tracing (TLO, Accurint, LexisNexis), Pattern Analysis, Metric & KPI Tracking, Center-Wide Performance Auditing.

• Creative Architecture & Storytelling: Original Series Development, Full Scriptwriting, Comprehensive World-Building & Lore Design, Character Bible Construction, Retention Hook Analysis (1.5s Verbal Hooks, Fast-Paced Dialogue, Loop Structures).

• Compliance & Risk Management: Flawless Track Record in High-Stakes Regulatory Environments (Full Adherence to FDCPA & TCPA Laws, Internal Audit & Data Security Standards).

• Technical Infrastructure: Software Auditing (UCSC), Network Privacy & Security Analysis (PCAPdroid), Hardware Configuration, Google Workspace, Custom Web & Domain Architecture.

Professional Experience

Independent Creative Developer & Showrunner | 2024 – Present

• Series Concept & Script Execution: Developed, structured, and authored full scripts and concept bibles for the original animated adult comedy series Pinner Road Prodigies (including episodes like "The Puberty Glitch").

• Narrative & World Architecture: Built complete character profiles, visual direction frameworks, and intricate lore structures designed for high re-watchability and long-term series scalability.

• Algorithm-Driven Content Strategy: Engineered short-form teasers and animated concepts specifically around retention mechanics—utilizing 1.5-second verbal hooks, rapid dialogue pacing, and subverted comedic timing for YouTube Shorts and Reels.

• Production Pipeline Transition: Managed the complete creative process from initial concept and scriptwriting into the voiceover recording and animation pipeline.

CarFinance / Flagship Credit Acceptance | Default Operations Manager

• Formally directed high-volume call center operations consisting of 16 to 32 resolution agents, driving team accountability to consistently meet and exceed daily, weekly, and month-end corporate metrics for over five years.

• Unconventional Talent Sourcing: Developed an innovative recruitment strategy by identifying and onboarding top-performing sales talent into high-stress resolution roles, directly fueling team performance and goal attainment.

• Advanced Data & Pattern Analysis: Audited center-wide performance reports to identify operational bottlenecks and structural trends, implementing actionable efficiency improvements.

• High-Tier Asset Protection: Supervised complex account identification and skip-tracing initiatives using specialized platforms (TLO, Accurint, LexisNexis).

• Strict Compliance Standards: Maintained an unblemished performance record while ensuring total alignment with strict FDCPA and TCPA federal regulatory frameworks.

Greentree Mortgage Servicing | Account & Logistics Manager

• Directed senior-level management of high-volume account portfolios, ensuring strict compliance with financial data security regulations and internal risk guidelines.

• Utilized specialized industry software (including UCSC) to audit accounts, track financial metrics, and resolve complex documentation issues.

• Coordinated cross-departmental workflows to accelerate account processing speed while maintaining total data accuracy across all client touchpoints.

First American Payment Systems | Merchant Support & Account Resolution Specialist

• Managed high-volume merchant account support, technical troubleshooting, and payment processing logistics.

• Resolved high-priority account escalations, maintaining strong merchant retention rates and operational continuity across multi-state client bases.

AAMS (Advanced Account Management Services) | Market Research & Talent Analyst

• Conducted deep-dive market research and industry trend analysis to optimize client communication strategies.

• Applied investigative research methodologies to identify emerging talent pools, evaluate candidate skill sets, and drive operational performance.

Technical & Multimedia Skills

• Creative Platforms & Tools: Scriptwriting, Storyboarding, Audio Recording Setup & Vocal Character Performance, OBS Studio.

• Logistics & Business Systems: UCSC Software, TLO, LexisNexis, Accurint, CRM Systems, Google Workspace (Sites, Drive, Docs), Microsoft Office Suite.

• Operating Systems & Technical: Windows 11 Pro, Zorin OS, Hardware Encryption, Android Developer Tools, BIOS Configuration.