Remote Operations & Logistics Specialist Email: aj@myajmaker.com
Website: www.myajmaker.com
Accomplished Customer Service, Support, and Collections Operations leader with extensive experience directing high-volume call center environments and managing large-scale teams. Expert in data-driven decision-making, trend analysis, and process optimization to consistently exceed strict monthly operational metrics and key performance indicators (KPIs). Highly skilled in navigating complex regulatory frameworks (FDCPA & TCPA), managing cross-functional banking and vendor relationships, and leveraging advanced investigative toolsets to secure continuous business growth and client satisfaction.
Leadership & Care: Team Leadership (16–32 Agents), Escalation Management, Performance Coaching, Cross-Functional Collaboration
Data & Skip Tracing: Advanced Skip Tracing, TLO, Accurint, LexisNexis, Trend & Pattern Reporting, Metric Tracking (KPIs)
Regulatory Compliance: Maintained an unblemished performance record while ensuring total alignment with strict industry compliance frameworks, including full adherence to FDCPA & TCPA laws and internal risk standards.
Professional Sabbatical & Career Hiatus Personal & Medical Sabbatical (Fully Resolved) | Decatur, TX 2017 – 2026
Planned Sabbatical: Took a formal, long-term personal and medical hiatus, which has been completely and successfully resolved, leaving me fully cleared and energized for a full-time return to the workforce.
Professional Alignment: Maintained active engagement with shifting industry customer experience trends, local operational logistics, and technical infrastructure workflows during the transition period.
Market Re-Entry: Actively entering the job market for full-time corporate leadership opportunities, bringing immediate availability and fully restored operational capacity.
Independent Contractor & Customer Experience Operator, DoorDash (Self-Funded Enterprise) | June 2026 – Present
Customer Experience Optimization: Operate an independent, self-funded logistics enterprise utilizing personal capital for localized branding and high-touch customer communication strategies.
Client Retention Strategy: Deployed personalized physical marketing materials and discount cards to systematically incentivize repeat business and build a dedicated local client base.
Data-Driven Decisions: Track routing metrics, timing windows, and delivery profiles to guarantee seamless fulfillment and exceptional service ratings.
CarFinance / Flagship Credit Acceptance | 2012 – 2017
High-Performance Team Leadership: Formally managed and directed high-volume operations consisting of 16 to 32 customer support and collections agents, fostering accountability to consistently meet and exceed all daily, weekly, and month-end goals, metrics, and corporate KPIs.
Advanced Data Analysis: Generated and audited comprehensive performance reports to track operational trends and structural patterns, utilizing actionable data-driven insights to boost continuous month-over-month center performance.
Skip Tracing & Asset Protection: Supervised high-tier customer account identification and asset tracking efforts, directly leveraging specialized investigative platforms including TLO, Accurint, and LexisNexis.
Regulatory Compliance: Maintained an unblemished performance record while ensuring total alignment with strict industry compliance frameworks, including full adherence to FDCPA & TCPA laws and internal risk standards.
Greentree Mortgage Servicing / Account & Logistics Manager
Senior-level management of high-volume account portfolios, ensuring strict compliance with operational guidelines and data security regulations.
Utilized specialized industry software (including UCSC) to audit accounts, track financial metrics, and resolve complex documentation issues.
Coordinated cross-departmental workflows to improve account processing speed while maintaining total data accuracy.
Software & Systems: UCSC Software, Google Workspace (Drive, Docs, Sites), Microsoft Office, CRM & Account Management databases.
Security & Network Privacy: PCAPdroid network auditing, Android developer environment management, wireless signal security, and local hardware encryption configuration.
Operating Systems: Windows 11 Pro, Zorin OS, and advanced system BIOS configuration.
Transforming ideas into impactful digital assets. I help clients elevate their presence by producing distinct, high-impact content from concept to final execution. Specializing in end-to-end multimedia production, scriptwriting, and narrative design, I turn abstract visions into polished, audience-ready media that connects and stands out.
Concept & Script Development – Crafting engaging stories, characters, and scripts tailored to your vision.
World Building & Lore Design – Constructing detailed, immersive environments, histories, and structural rules to give your creative universe rich, lived-in depth.
Multimedia Production – Bringing content to life with dynamic voice, tone, and visual structure.
Collaborative Storytelling – Working closely with brands and creators to build distinct digital experiences.